Please contact the Dilly Dally regarding the circumstances of the requested return via dillydallypocklington@gmail.com or on +44 (0)1759 301925

Please return your item(s) within 14 days of the date you received your item(s). You also have the right to open the package to verify that the item(s) are in perfect condition.

If, on arrival of your order, the item(s) are damaged, please contact us on +44 (0)1759 301925

If you no longer need the item(s), you can return them to us at your expense to the address below: 

Dilly Dally
61 Market Place
Pocklington
York, England. 
YO42 2AL

tel. 01759 301925

Customers must also return the goods in a saleable condition, either with the same packaging as when it was received, or with equivalent packaging. 

Unfortunately we cannot refund items that have been used or damaged while in transit due to improper packaging. We are also unable to refund cut fabric.

If after making a purchase you wish to cancel your order, you will receive a full refund immediately as long as the order has not been dispatched. If your order has been dispatched but not reached its destination, you will receive your refund once your order has been returned to us. 

BACK ORDERS

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

TAX CHARGES

All applicable taxes are included in the quoted prices.

RETURNS POLICY

Your rights to return goods are protected under the EU Distance Selling Directive which can be found on legislation.gov.uk

DISCLAIMER

Information and technical advice supplied by, or on behalf of, Dilly Dally uk cannot be construed to imply any legally binding assurance of any product’s suitability for a specific purpose. Furthermore, any and all advice provided by employees of Dilly Dally, or by our stockists, regarding the use of our products is given in good faith and to the best of our current knowledge and experience. Advice is provided without warranty, as site specific conditions are beyond our control. Information supplied does not absolve users from the responsibility to carry out their own tests regarding suitability of the products for their intended purpose.