Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at 

Please contact the Mail Order Department regarding the circumstances of the requested return via or on +44 (0)1759 301925

You have the right to return your purchase within 14 days of the date you received your item(s). You also have the right to open the package to verify that the item(s) are in perfect condition.

If, on arrival of your order, the item(s) are damaged, please contact the Mail Order Department on +44 (0)1759 301925 before 3pm and the necessary replacement item(s) will be dispatched that same day. A return service will also be set up for the following working day to collect the damaged item(s).

If you would no longer like the item(s), you can return them to us at your expense to the address below: 

Dilly Dally UK

61 Market Place


York, England.

YO42 2AS

tel. 01759 301925

Alternatively, we can set up a return service for you, which would incur a standard charge of £8. This will be deducted from the refund we give once the items are returned to us.

Customers must also return the goods in a saleable condition, either with the same packaging as when it was received, or with equivalent packaging. 

Unfortunately we cannot refund items that have been opened, used or damaged while in transit due to improper packaging. We are also unable to refund cut fabric.

If after making a purchase you wish to cancel your order, you will receive a full refund immediately as long as the order has not be dispatched. If your order has been dispatched but not reached its destination, you will receive your refund once your order has been returned to us. 


If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


All applicable taxes are included in the quoted prices.


When the order is placed at our website, credit card numbers are not encrypted. If you are concerned about this please send your credit card details by telephoning us +44 (0)1759 301925

61 Market Place, Pocklington, York, England. YO42 2AS


Dilly Dally uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes


Your rights to return goods are protected under the EU Distance Selling Directive which can be found on


Information and technical advice supplied by, or on behalf of, Dilly Dally uk cannot be construed to imply any legally binding assurance of any product's suitability for a specific purpose. Furthermore, any and all advice provided by employees of Dilly Dally uk, or by our stockists, regarding the use of our products is given in good faith and to the best of our current knowledge and experience. Advice is provided without warranty, as site specific conditions are beyond our control. Information supplied does not absolve users from the responsibility to carry out their own tests regarding suitability of the products for their intended purpose.

Dilly Dally uk reserves the right to alter product specifications without notice. While our technicians take every care to ensure colour accuracy, due to the production process there may be subtle shade variations between batches. When working with paint from different batches, it is advisable to mix two or more tins together to ensure colour consistency. Please note that the final appearance of the colour can be affected by many different factors including substrate, application, lighting and choice of finish.